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Stories from members and staff

What insurance looks like when it is doing its job: a family moving back into a house that burned, an ordinary fender bender, an adjuster's day after a storm. Told with the members' permission, and with the hard parts left in.

An adjuster on a ladder photographing hail damage on a tile roof under a cloudy desert sky

Our people

One day with a catastrophe adjuster after the August monsoon

Nine inspections, one 108-degree lunch break in a pickup truck, and a phone call to every member before dark. A Monday in Gilbert and Mesa with Carl Bergstrom.

A silver hatchback with a dented rear bumper parked outside a sunny repair shop

Claims

A Tuesday fender bender in Tempe, handled in eleven days

Rear-ended at a red light on the way to an early shift. What happened next, hour by hour, and how his deductible came back.

A newly rebuilt single-story house with a metal roof on a hillside of dry grass and oak trees

Rebuilding

Eighteen months after the Harper Canyon fire, the Abernathys are home

A Ramona family lost their house on a November night in 2024. The evacuation, the inventory, the rebuild, and what they would tell a neighbor.

An older woman reading a letter at her kitchen table in the morning light

The mutual

Why 181,000 auto members got money back this spring

The board returned $16.2 million to auto members in April. Where the money came from, why only auto, and why some years there is none.

From the newsroom

Announcements from the company. All news releases.

Have a story to tell us?

If a Harborline claim, adjuster or agent made a difference to you, our communications team would like to hear it. Call (619) 555-0175.

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