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Accessibility
Everyone should be able to buy a policy, report a claim and manage their account, whatever device or assistive technology they use. If something on this site gets in your way, tell us and we will help another way while we fix it.
Last reviewed September 2026.
What we aim for
We design and test this website against the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. In practice that means:
- Every page works with a keyboard alone, with a visible focus outline showing where you are.
- Text and controls have enough contrast to read in bright light, which matters for someone reporting a claim at the roadside.
- Form fields have labels that screen readers announce, and errors say what went wrong and how to fix it.
- Photographs have text descriptions, and nothing important is shown only in an image or only by color.
- Pages work when text is enlarged to 200 percent, and on a phone held in one hand.
- Nothing flashes, and motion is reduced if your device asks for it.
How we check
Every new page is tested with automated tools and by people using a keyboard, a screen reader on a computer and a screen reader on a phone. Once a year an outside accessibility specialist reviews the site, including the claims form and the member account, and we publish what they found here.
What we know is not right yet
- Some older policy documents in member accounts are scanned PDFs that a screen reader cannot read. Call us and we will send an accessible version or read it with you.
- The quote tool does not yet announce when the price updates. We expect to fix this by the end of 2026.
Other ways to reach us
- Phone
- Member service (619) 555-0120, claims any hour (619) 555-0148.
- Relay
- Dial 711 and give the relay operator any of our numbers.
- Large print and braille
- Policies, bills and letters in large print or braille, at no cost. Ask once and we will send every document that way.
- Interpreters
- Spanish on every line, and an interpreter for any other language, including American Sign Language for in-person meetings, at no cost.
Tell us about a problem
If you find a part of this site you cannot use, call our accessibility coordinator at (619) 555-0109, weekdays 8am to 5pm Pacific time, or write to Accessibility Coordinator, Harborline Mutual, 2180 Shelter Cove Drive, San Diego, CA 92106. Tell us the page and what happened, and we will reply within five business days.